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09:30-16:30 | 11th November, 2021
NEC Birmingham

2021 Agenda

10:00 –
10:30
  • Defining the ultimate digital customer journey

10:30 –
11:00
  • Driving improved customer loyalty through reputation experience management

10:30 –
11:30
  • Leading teams through change

10:45 –
11:15
  • Keeping drivers, traffic and partners moving

11:30 –
12:00
  • How the pandemic has changed consumer behaviour for good

11:45 –
12:15
  • Increase customer acceptance rates and sell more vehicles

12:15 –
12:45
  • Connected Retailing - How the right technology can help you compete

12:30 –
13:15
  • Smash The Electric Vehicle Transition

12:45 –
13:25
  • Creating the best car buying experience post Covid

13:45 –
14:15
  • Digitalisation – what car buyers and owners really want

14:00 –
14:15
  • Give the power back to the dealers

14:30 –
15:00
  • How to gain market share in an increasingly turbulent online marketplace