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BACK NEXT YEAR: 10 November 2022
NEC Birmingham

2021 Agenda

10:00 –
10:30
  • Defining the ultimate digital customer journey

10:30 –
11:00
  • Driving improved customer loyalty through reputation experience management

10:30 –
11:30
  • Leading teams through change

10:45 –
11:15
  • Keeping drivers, traffic and partners moving

11:30 –
12:00
  • How the pandemic has changed consumer behaviour for good

11:45 –
12:15
  • Increase customer acceptance rates and sell more vehicles

12:15 –
12:45
  • Connected Retailing - How the right technology can help you compete

12:30 –
13:15
  • Smash the Electric Vehicle transition

12:45 –
13:25
  • Creating the best car buying experience post Covid impact

13:45 –
14:15
  • Digitalisation – what car buyers and owners really want

14:00 –
14:15
  • Give the power back to dealers

14:00 –
14:30
  • Used vehicle acquisition on data steroids

14:30 –
15:00
  • How to gain market share in an increasingly turbulent online marketplace

14:30 –
15:15
  • Change the Game: The leader’s route map to a winning gender-balanced business