Automotive Management Live
November 7th 2019
NEC, Birmingham

2018 Features



IMI People Theatre


Make your best asset your game changer

The motor retail industry’s staff attrition rate is between 30 and 40%, according to BDO’s annual salary and employment survey. As a result, dealers who don’t invest in staff development could see a third of their workforce leave.

The IMI People Theatre focused on recruitment, motivation and skills development at Automotive Management LIVE last November, to provide the industry with actionable insights into how to retain valuable staff and produce a high performing workforce.

New in 2018, the theatre was hosted by the Institute for the Motor Industry (IMI), motor retail’s professional body for skills and career development. GMD People was set to provide lively and engaging insights into how motor retailers can better support their staff.

The IMI People Theatre enabled:

  • CEOs, Directors and Owners to create the highest achieving and dedicated workforce and understand how managerial development can increase business returns, and help their employees reach their potential and deliver more profit
  • HR Managers and Directors to find out the latest professional training available, learn industry best practice and discover new ideas for retaining staff and creating a loyal workforce
  • Sales Managers to develop their leadership ability and increase the performance of their team as well as acquiring the skills needed to make the next step on the career ladder
  • Dealer Principals to understand what training is on offer and how leadership skills are essential for a successful business
  • Aftersales Managers who want to widen their access to DP and divisional director roles through the right training and by acquiring accreditation




The Future Dealership Zone

The Future Dealership Zone reflected the changing retail landscape and proposed that technology is changing the way people use cars and the way dealers retail them. This feature and an accompanying seminar session demonstrated and adebated the likely changes to motor retail in the next five to 10 years, and further ahead.

Senior business leaders outined how they saw the future evolving for motor retail, the driving forces behind that evolution, and how dealers could adapt their businesses to remain relevant.


CDK Global is bridging the gap between dealers, manufacturers, partners and consumers with one open platform. We want to enable seamless automotive consumer experiences using technology. From dealer management systems to mobile applications, we help our customers to stay connected at every step of the way.
Our digital solutions are here to keep with the pace of new demands of the industry. Autoline Drive, our dealer management system is designed to meet the unique demands of automotive dealers and comes with a range of additional applications to link dealer departments, sites and systems.
Join us in our journey to shape the future of the automotive industry. We look forward to welcoming you at our stand B12. We promise great coffee, good conversation and interactive product demos in virtual reality. See you there.


Also on display:

Launching at the expo is the eDynamix Autopoint Lockers. These digitised self-serve lockers are fully integrated with its products including its electronic vehicle health check platform, service plans, automate customer app, SalesDesk and StockMaster. When a customer uses its online bookings systems, a code is sent via the automate customer app or an SMS message which is used to deposit the vehicle keys into a secure locker.

Commented director Iain Nickalls: “Taking heed from the airline industry, in particular, there is a growing shift towards complete self-service. You can book a hotel room online, turn up, put a code into a machine, pay and have it issue your door key without any human interaction. You can now buy a car online and have it delivered to your door without interacting with a dealership. So why shouldn’t you be able to do the same in the aftersales arena?

“Dealers need to start preparing for Generation Z (those people born between 1995 and 2010) and Generation Alpha now. Much of the automotive industry still do not offer a fully automated or integrated online bookings system and offer nothing more than a service request form so are way behind many other industries in preparing for these generations.”


Sponsored by:

EV/Hybrid Review Zone



Best Dealerships to Work for Presentation


Best Dealerships to Work For PresentationAM Best UK Dealerships to Work For Award was a chance for us to honour and celebrate the best employers in the motor retail sector.


The programme's main objectives were to recognise and encourage higher standards among the UK motor retail industry’s employers. Best UK Dealerships To Work For 2018 enabled car dealers to benchmark their performance and identify any shortcomings in their employee policies so they could make improvements to increase their attractiveness to existing staff and potential recruits.