11th November, 2021
NEC Birmingham

Keynote Session Themes

Leadership In A Virtual World icon

Leadership In A Virtual World

Workplaces have become dispersed in 2020 due to the pandemic with many functions still undertaken at home whilst the second lockdown has meant many more employees returned to working remotely. Business leaders and line managers have been forced to adapt their management styles and communication strategies to continue to interact with their teams at a distance. Motivating teams, staying connected and providing a source of inspiration has delivered a new challenge for leaders and managers across the sector. This session explores the innovation businesses have deployed and best practice to successfully lead their teams in uncertain times.

What's on the agenda?

  • Explore how to foster team spirit, co-working and a sense of belonging for employees working from home or undertaking extended split shifts to maintain distancing requirements
  • Discover different approaches and tools which have aided managers and senior teams in their quest to deliver contactless leadership
  • Inspiring a workforce and driving towards shared goals in the face of uncertainty
Economic Outlook icon

Economic Outlook

With new car registrations revised down by the Society of Motor Manufacturers and Traders (SMMT) by 32.5% to 1.56 million compared to 2.31 million in 2019 and the possibility of leaving the EU without a deal, the economic outlook for the sector is far from rosy. The threat of tariffs in a no-deal scenario and the continued fallout from the coronavirus pandemic continue to plague automotive retail whilst the uncertainty surrounding both makes planning, futureproofing and forecasting difficult. Whilst 2020 may be considered a write-off by many, the question is whether 2021 will spark economic improvement and a return of consumer confidence. This session explores the likely outcomes of both Brexit, the COVID countermeasures and the impact of lockdown #2 for automotive retailers.

What's on the agenda?

  • The economic impact of Brexit, particularly in event of no-deal with the EU and the direct implications for automotive retail
  • How the pandemic has affected automotive retail and what measures will aid recovery
  • The nitty gritty of the economic outlook and how it directly impacts automotive retail to enable the best preparations to be made for 2021



Motor Retail Property icon

Motor Retail Property

Property has always been one of the most significant investments made by motor retailers but the changing retail environment and the cost of operating a large real estate portfolio, especially in city centres, is expensive and fast becoming unsustainable. This keynote session examines the challenges faced by OEMs and the dealer network in maintaining its traditional retail strategy which requires vast premises in high profile locations. It examines how these investments and disposals can be made cost effectively and looks at alternatives for the future physical presence of brands. Identifying different ways brands and dealers can provide a physical presence, solutions include creating ‘pop-up’ retail units at destinations which already attract high footfall and multi-franchise developments..

What's on the agenda?

  • Exploring how the automotive retail landscape is evolving and the role of property
  • Tackling the current challenges of operating large and expensive real estate
  • Identifying future solutions that offers the right combination of customer convenience and experience that’s fully integrated with customers’ digital journeys
Dealer Sustainability icon

Dealer Sustainability

The digital transformation of the automotive sales process has been accelerated by the global pandemic which has seen customers more than happy to engage in the contactless sale raising even more questions about the viability of the current franchised dealer network. Add in increasing EV ownership with reduced servicing and repair requirements and its impact on aftersales, the profitability of the franchised dealer networks is dependent on its evolution. This session explores why automotive leaders must begin planning how their businesses can adapt, deliver the experience consumers demand, identify additional revenue streams and, ultimately, new business models.


What's on the agenda?

  • Understand how new choices in vehicle purchase, ownership models and repair and servicing options will impact the traditional dealership
  • Explore what the dealership of tomorrow could look like and the changing OEM relationship
  • Examine ways dealers can adapt their businesses to thrive in an omnichannel world where customers are more in control of the buying process