Busting myths surrounding the future of automotive retail
New for AML 2018 is The Vision Of The Future strategic seminar, where expert speakers will give the industry’s senior leaders insights into how the sector and their businesses will evolve next decade. Research body the ICDP has published its European Dealer of Tomorrow report, and Managing Director Steve Young will present the in-depth findings in the seminar, highlighting the need to prepare for a changing retail environment but also busting several myths:
Myth 1: Dealers will become obsolete.
Myth 2: The impossibility of a single customer record.
Myth 3: Motorists will want to use rather than own their own car.
Myth 4: Fewer revenue streams are on the horizon.
Myth 5: Short term targets and bonuses will always feature
- 13:30 — 13:50 The changing automotive retail environment
Steve Young, Managing Director, ICDP | ICDP’s recently published European Dealer of Tomorrow report predicts evolution rather than revolution for the sector but warns dealers need to prepare for a changing retail environment. Drawing on insights from its European Dealer of Tomorrow report, Steve Young will highlight areas of change, but also busts several myths when it comes to the future of automotive retail. What is sold will change, but OEMs will still need a physical representation for their brands which dealers are best placed to provide. However, the scale of networks will reduce and the nature of selling will change
- 13:50 — 14:05 Sponsor talk
Paul Humphreys, Managing Director, Cox Automotive UK
- 14:05 — 14:15
Tony Whitehorn, Chief Executive, Hyundai Motor UK | One of the first OEMs to trial a new way of retailing opening boutique-style digital stores in shopping centres as well as developing its ‘Click to Buy’ concept, CEO Tony Whitehorn highlights lessons learned including the need for flexibility in a period of change. Increased digitisation, advanced technology, new products with a broad range of propulsion options and changing consumer behaviour are all impacting automotive retail. This session explores how Hyundai is evolving and working even more closely with its network to meet the needs of today’s and tomorrow’s customer
- 14:15 — 14:25 Dealer talk James Mullins, Finance Director, Cambria Automobiles
- 14:25 — 14:40 Five key trends driving the transformation of automotive retail
Marcus Dacombe, Product Marketing Director, CDK Global | CDK will explore the top five key future trends that will drive the transformation of automotive retail. The discussion will also explore ‘seamless consumer experiences’ and ‘omni–channel delivery’ which whilst existing in principle, in reality the sector delivers a fragmented consumer experience. Consumers expect the same one-click digital experience they receive in other sectors and the industry can look at these to gauge direction. This session urges the sector to look dynamically at what’s happening now, what’s next and what’s the ‘wow’ for the future.
- 14:45 — 15:00 Q&A Panel
John Clark OBE, Group Chairman, John Clark Motor Group
François de Bodinat, CMO, Zerolight
AML 2018 is also host to a Future Dealership zone. This will be home to exhibits from suppliers who have been selected by the AM editorial team due to their innovative products and services which will support dealers through the next decade. Displays will include property solutions, operating systems, EV charging stations, hybrid vehicles, automated technology and much more.
John Clark OBE
John Clark Motor Group
François de Bodinat
Cox Automotive UK
Hyundai Motor UK